Returns & Refunds.

Every Considered Gift is curated by hand and assembled with care. If your edit, or any item in it, arrives damaged, faulty or not as described, we will put it right with a replacement, repair or refund at our cost. Nothing in this policy excludes or limits any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded.

Because each edit is put together as a whole, and many include food, skincare, fragrance or alcohol, we are not able to accept returns or offer refunds for change of mind once an order has been dispatched.

We encourage you to read each edit's contents carefully before ordering, and to contact us at hello@theconsideredgift.com.au with any questions before you buy.

You may cancel or change an order, including a pre-order, at any time before it is dispatched, for a full refund to your original payment method. Once an order has been dispatched it cannot be cancelled.

Pre-order edits display an expected dispatch date. If we are unable to meet that date, we will contact you with a revised date and you may choose to wait or cancel for a full refund. If we are unable to supply a pre-ordered edit at all, we will refund you in full.

Bespoke edits (Curate With Us) are designed to your brief and sourced specifically for you. Once you have approved the proposal and we have begun sourcing, bespoke orders cannot be cancelled or refunded for change of mind.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your edit, or any item in it, arrives damaged, faulty, or not as described, please contact us at hello@theconsideredgift.com.au with your order number and photos, within 7 days for damage in transit. We will arrange a replacement, repair or refund at our cost, including any return postage. These rights apply whether you purchased the edit yourself or received it as a gift, and the 7 day request does not limit your rights under the Australian Consumer Law.

If your edit has not arrived within a reasonable time of the dispatch date shown on the edit page, contact us and we will investigate with the carrier.

If a parcel is lost in transit or arrives damaged, contact us within 7 days with photos and we will replace or refund it in full. We are not responsible for delays by the carrier, but we will help chase them.

Edits containing alcohol must be received and signed for by a person aged 18 or over. If no adult is available after the carrier's delivery attempts and the parcel is returned to us, we will contact you to arrange redelivery, which may incur an additional delivery fee.

Approved refunds are made to the original payment method within 5 business days of approval. Your bank may take additional time to show the funds.

hello@theconsideredgift.com.au
The Considered Gift, Sydney and the Gold Coast