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Frequently asked questions.
Last updated: 24 October 2026
Everything you might want to know before you order. If your question is not here, we are always an email away.
How long until my order is dispatched?
Orders are hand-wrapped and dispatched within 1 to 3 business days. Pre-order edits are dispatched on the date shown on each edit, which for our Christmas pre-orders is the first week of December. You will receive a confirmation and tracking email once your gift is on its way.
Where do you deliver?
We deliver within Australia only. We are not taking international orders yet, but we hope to before long. Join The Considered Few and we will let you know when we do.
Can I order an edit with Champagne?
Yes, where an edit offers it. Edits containing alcohol are sold only as a gift to a person other than the purchaser. The purchaser and the recipient must both be 18 or over, and an adult must sign for the parcel on delivery. Deliveries are made between 7am and 7pm. We may be unable to deliver alcohol to some states or remote areas and will contact you if so. No alcohol is delivered to the purchaser's own address.
Where are your gifts curated?
Every edit is curated in Sydney and on the Gold Coast, then hand-wrapped and delivered Australia-wide.
Can I include a gift note?
Yes. Add your message at checkout and we will handwrite it onto one of our considered cards, included with your gift at no extra cost.
Is gift wrapping included?
Every edit is hand-wrapped in our signature wrapping as part of the experience. There is nothing extra to add.
Can I order for a specific date or Christmas delivery?
Christmas pre-orders are dispatched from the first week of December, in the order they were received. Each edit is made in small numbers, so we recommend ordering early. For a specific date, add a note at checkout or contact us and we will confirm what is possible.
What if my gift arrives damaged?
If a parcel is lost in transit or arrives damaged, email us within 7 days with your order number and photos and we will replace or refund it in full, including any return postage. See our Returns & Refunds policy for full details.
Can I return a gift?
Because each edit is assembled as a whole, and many include food, skincare, fragrance or alcohol, we are not able to accept change-of-mind returns once an order has been dispatched. You can cancel or change any order, including a pre-order, for a full refund before it is dispatched. Your rights under the Australian Consumer Law always apply. See our Returns & Refunds policy.
Do you offer bespoke or custom gifts?
Yes. Through Curate With Us we commission one-of-a-kind gifts for individuals and occasions. Tell us about the recipient and we will begin the curation.
Do you offer corporate gifting?
We do. We curate bulk and bespoke gifts for teams, clients and events. Visit the Corporate page or contact us to begin.
How do I contact you?
Email us at hello@theconsideredgift.com.au and we will respond within two business days. You can also reach us on Instagram or Facebook at @theconsideredgiftco.